INSURANCE BROKING SERVICES

The W Denis Group is a completely independent insurance broker and can approach any insurance or reinsurance company.

In selecting an insurer or reinsurer we consider the following:

  1. Their financial standing.
  2. Their service and administration standards.
  3. The breadth and quality of the cover available from them.
  4. Their attitude with regard to payment of claims.
  5. Their flexibility with regard to programme design.
  6. Their competitiveness.

W Denis Group has direct lines of communication with senior head office personnel at most of the UK’s largest insurers, including Lloyd’s of London. Allan Thew, the founder of W Denis Group and the chairman of the company, is both a name (i.e. investor) and an underwriter at Lloyd’s of London.

Insurance Broker Services

W Denis sees the delivery of a consistently high level of service as the cornerstone of the business. Whilst many insurance brokers have undergone or are entering a period of restructure our business remains customer focused with continued growth in the number of client facing personnel.

We believe in a two tier approach to client service:

Tier one comprises your day to day service team, headed ultimately by a Director or Account Executive and assisted by senior internal Corporate Brokers, all having a good level of detailed knowledge about your business and insurance covers.

Unlike many of our competitors, our claims team is not a remote operation, but based within the same office as where the policy is arranged. This allows constant dialogue between broking and claims departments, thus circumventing any problems before they are allowed to manifest.

Tier two is a matrix of independent industry specialists whom have been selected purely for their specific expertise in their own field. Most large brokers retain a bank of “Risk Management” staff, to undertake the generic Health & Safety Review, Fire Surveys and the like. However, this creates economic pressure for these resources to be financially self-sufficient which manifests itself as “Expanded Revenue” for the broker to achieve. Instead we can cherry pick professionals based on their expertise and use them as and when they are required either through a pre-emptive and planned risk management programme or post loss.